FAQ

What should I wear for picture day?

Solid colors or simple patterns work best.  Try to avoid plain white or shirts with logos.


I forgot to order school pictures.  Can I still place an order?

Yes!  Please contact us and we will assist you.  You may also wait until pictures are returned to school and refer to the Online Order proof sheet included in the picture package envelope.  This has instructions on how to place an order online.


Can I order pictures online?

Yes!  When the pictures are returned to the school they will include an Order Online proof sheet.  You will be able to go online to view the photo and place an order.  Please refer to the "ORDER ONLINE AT:" section on the proof sheet for the website address and password.


How long does it take to receive my pictures?

It takes approximately 3-4 weeks for delivery.


Can I reorder pictures?

Yes!  Please refer to the Online Order proof sheet included in the picture package envelope.


What if my child is sick or absent on picture day?

We will be back again for a retake day.  Please contact your school for information on the date and time.


What if I didn't receive what I ordered?

If your picture package is not complete, we'll gladly correct it!  Please contact us. martinschoolpics@aol.com


I am not pleased with the pictures.  What are my options?

You have the option of a retake or a refund. Please refer to the Retake Policy or Refund Request located on the back of the picture package envelope. Satisfaction is guaranteed!